Salesforce Service Cloud Online Training
- Description
- Curriculum
- Reviews
Salesforce Service Cloud is a comprehensive service management platform that enables organizations to work with customers and channel partners to provide excellent service efficiently.
Become job-ready by gaining a firm foundation on all the fundamentals of Service Cloud from scratch to advanced level techniques through our hands-on training sessions.
You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create a console for a service application, etc., and also skills to design and implement Service Cloud solutions through real-life projects and use cases. Enroll now and get certified.
Target audience
- Advance developers
- Administrators
- Salesforce developers
- Business analyst
- Cloud computing consultants
- Students
Prerequisites
Professionals with experience in SalesForce products and Students eager to learn can undergo this training.
Why Should I choose Lara Online Training?
- We provide Very in-depth course material with Real Time Scenarios for each topic with its Solutions for, Salesforce Service Cloud Online Training.
- At Lara, we provide case studies in real-time applications with a professional explanation.
- We do Schedule the sessions based upon your comfort by our Highly Qualified Trainers and Real-time Experts.
- Class recordings are available immediately after the session for future reference.
- We do Normal Track, Fast Track, and Weekend Batches for Salesforce Service Cloud Online Training.
- We assist you with cost Effective and Flexible Payment Schemes.
- At Lara, we provide Placement Assistance.
- We provide Assessment and Mock Interviews
-
1Key contact Metrics,KPIs and Business ChallengesText lesson
-
2Use CasesText lesson
-
3Benefits for Different Interaction ChannelsText lesson
-
4Challenges and Considerations in Business Continuity in Contact CenterText lesson
-
5Different types of Contact CentersText lesson
-
6Core Tenets of KCSText lesson
-
7Components of a Contact CenterText lesson
-
22Case Creation to Closure including Case Assignment, Case Escalation, Case resolution and Case DispositionText lesson
-
23Relationship between Cases and other AreasText lesson
-
24Service Entitlements in Salesforce.Text lesson
-
25Visual WorkflowText lesson
-
26Capabilities for Managing Cases using Social MediaText lesson
Excellent rating
Based on 16 reviewsTrustindex verifies that the original source of the review is Google. It was great working and learning experience with krish on scripting issue. Communication with Management is very responsive and helpful and special thanks to krish for his patience. sujith BTrustindex verifies that the original source of the review is Google. Trainer explained well.completed all topics and helped in technical issues Laxmi MTrustindex verifies that the original source of the review is Google. Gulshan who is the trainer is very good at giving insights of the RPA and he is good on clearing all my doubts. The institute also helped me find the right trainer Srivalli Anand MakkapatiTrustindex verifies that the original source of the review is Google. Thank you so much, Mr. Kishore, for the online IT training. That was a great experience with you. I have learned a lot from you. You are a very knowledgeable person and helpful in answering questions. I appreciate your replies to me promptly through text messages or email. I understand you overall. Asif JafriTrustindex verifies that the original source of the review is Google. The explanation is excellent. Trainer explained with live examples and secenarios Eswar vakadaTrustindex verifies that the original source of the review is Google. Excellent experience. Kishore is a valuable resource, Lara online training should be proud of him. Nasir JavedTrustindex verifies that the original source of the review is Google. that was a best practice and I have learned alot new things. thank you kishore Muscle PassionTrustindex verifies that the original source of the review is Google. Thank you so much for give us such a great training I learn a lot and it adds value to my knowledge If got a job I should be able to do it without any trouble thanks. Mohammad Zahid_Qureshi