Salesforce Service Cloud is a comprehensive service management platform that enables organizations to work with customers and channel partners to provide excellent service efficiently.
Become job-ready by gaining a firm foundation on all the fundamentals of Service Cloud from scratch to advanced level techniques through our hands-on training sessions.
You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create a console for a service application, etc., and also skills to design and implement Service Cloud solutions through real-life projects and use cases. Enroll now and get certified.
Target audience
- Advance developers
- Administrators
- Salesforce developers
- Business analyst
- Cloud computing consultants
- Students
Prerequisites
Professionals with experience in SalesForce products and Students eager to learn can undergo this training.
Why Should I choose Lara Online Training?
- We provide Very in-depth course material with Real Time Scenarios for each topic with its Solutions for, Salesforce Service Cloud Online Training.
- At Lara, we provide case studies in real-time applications with a professional explanation.
- We do Schedule the sessions based upon your comfort by our Highly Qualified Trainers and Real-time Experts.
- Class recordings are available immediately after the session for future reference.
- We do Normal Track, Fast Track, and Weekend Batches for Salesforce Service Cloud Online Training.
- We assist you with cost Effective and Flexible Payment Schemes.
- At Lara, we provide Placement Assistance.
- We provide Assessment and Mock Interviews
Industry Knowledge
1
Key contact Metrics,KPIs and Business Challenges
2
Use Cases
3
Benefits for Different Interaction Channels
4
Challenges and Considerations in Business Continuity in Contact Center
5
Different types of Contact Centers
6
Core Tenets of KCS
7
Components of a Contact Center
Implementation Strategies
1
Consulting Engagements
2
Deployment Strategies
Service Cloud Solution Design
1
Capabilities,Limitations and Design Trade-offs
2
Custom Application Development or Third-party Applications
3
Performance Optimizations
4
Salesforce Service Console
Knowledge Management
1
Article Lifecycle
2
Process Requirements
3
Configure Data Categories, Article Type and Publishing Workflow
4
Knowledge Data Migration Strategy.
Interaction Channels
1
Use Cases and Functionality for each Interaction Channel
2
Difference between Available email-to-case and web-to-case Solution
3
Open CTI Features,Architecture and Implications
4
Deign Consideration
Case Management
1
Case Creation to Closure including Case Assignment, Case Escalation, Case resolution and Case Disposition
2
Relationship between Cases and other Areas
3
Service Entitlements in Salesforce.
4
Visual Workflow
5
Capabilities for Managing Cases using Social Media
Contact Center Analytics
1
Account Data Sources
2
Data Volume
3
Various Contact Center Technologies
4
Designing Reports and Dashboards
Integration and Data Management
1
Analyze the Implications and Design Consideration
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It was great working and learning experience with krish on scripting issue. Communication with Management is very responsive and helpful and special thanks to krish for his patience.
sujith B
2023-05-18
Trainer explained well.completed all topics and helped in technical issues
Laxmi M
2023-01-29
Gulshan who is the trainer is very good at giving insights of the RPA and he is good on clearing all my doubts. The institute also helped me find the right trainer
Srivalli Anand Makkapati
2023-01-27
Thank you so much, Mr. Kishore, for the online IT training. That was a great experience with you. I have learned a lot from you. You are a very knowledgeable person and helpful in answering questions. I appreciate your replies to me promptly through text messages or email. I understand you overall.
Asif Jafri
2023-01-09
The explanation is excellent. Trainer explained with live examples and secenarios
Eswar vakada
2023-01-09
Excellent experience. Kishore is a valuable resource, Lara online training should be proud of him.
Nasir Javed
2023-01-09
that was a best practice and I have learned alot new things.
thank you kishore
Muscle Passion
2023-01-09
Thank you so much for give us such a great training I learn a lot and it adds value to my knowledge If got a job I should be able to do it without any trouble thanks.
Mohammad Zahid_Qureshi
2023-01-09
