Atg Csc Online Training

Atg Csc

Atg Csc , Oracle’s ATG Web Commerce Customer Service streamlines customer service and integrates all customer touchpoints to help you increase customer satisfaction and loyalty, while reducing the cost of customer service.

With faster problem resolution and a personalized, consistent experience across multiple channels, you can deliver the best possible customer service and drive repeat business to your Web commerce site.

ATG Web Commerce Customer Service includes a range of tools—integrated customer service, knowledge and incident management, and Web self-service—that empower both contact center agents and site visitors to resolve issues and complete transactions.

Target Audience

  • System administrators
  • Architects working with ATG platform.
  • Aspirants who wish to build their career in developing and customizing e-commerce applications.

Prerequisties

  • Strong background in configuring ATG applications, including experience with Java, JavaServer Pages, and J2EEWorking knowledge of HTML, XML, and object-oriented programmingExperience working with and extending the Oracle ATG Web Commerce environment.

Why Should I choose Lara Online Training?

  • We provide Very in-depth course material with Real Time Scenarios for each topic with its Solutions for, Atg Csc Online Training.
  • At Lara, we provide case studies in real-time applications with a professional explanation.
  •  We do Schedule the sessions based upon your comfort by our Highly Qualified Trainers and Real-time Experts.
  • Class recordings are available immediately after the session for future reference.
  • We do Normal Track, Fast Track, and Weekend Batches for Atg Csc Online Training.
  • We assist you with cost Effective and Flexible Payment Schemes.
  • At Lara, we provide Placement Assistance.
  • We provide Assessment and Mock Interviews

Introduction

1
Commerce Service Center (CSC) functionality and feature overview
2
Call tracking

Working with Customers

1
Finding registered customers
2
Linking customers to tickets
3
Creating new customer accounts
4
Editing existing customer information
5
Responding to customers by email

Working with Orders

1
Order status
2
Finding existing orders
3
Creating new orders
4
Editing orders

Processing Returns and Exchanges

1
Initiating returns
2
Initiating exchanges
3
Processing returned merchandise

Working with Gift Lists and Wish Lists

1
Creating gift lists
2
Adding items to lists
3
Purchasing from lists

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Enrolled: 32664 students
Duration: 30hrs
Lectures: 17
Level:

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